Overview & Sanitary Guidelines
Due to the artisanal, personal-care nature of hand-compounded fragrances and strictly regulated shipping standards (HAZMAT/UN 1266), unopened and unused products are eligible for return within 14 days of delivery.
For safety and hygiene reasons, opened, unsealed, or sprayed full-size fragrance bottles cannot be returned or refunded.
2. VIP Pre-Launch Access Passes ($10 Digital Passes)
Final Sale: The VIP Pre-Launch Access Pass is a virtual, digital reservation product that immediately secures your priority order queue and exclusive launch pricing for Diamonds In Your Eyes.
VIP Access Passes are non-refundable.
If you decide not to purchase Diamonds In Your Eyes during the launch window, your $10 VIP Pass value can be applied as a store credit toward any future product release.
3. Physical Fragrance Bottles (Diamonds In Your Eyes)
To be eligible for a return on full-size bottles:
The item must be in its original, unopened condition, with all factory cellowrap/seals, custom gold-foil boxes, and protective packaging completely intact.
Return request must be submitted to support@halloffragrance.com within 14 days of original carrier delivery confirmation.
Return Shipping Note: The customer is responsible for return shipping fees. Because liquid perfume contains alcohol and is classified as ORM-D / Class 3 Hazardous Material, returns must be shipped via US Domestic Ground Transportation (USPS Ground Advantage or UPS Ground). Air shipments are strictly prohibited for liquid perfume returns.
4. Damaged, Leaking, or Defective Items
We take extreme care in batching and shipping every order. If your package arrives damaged, leaking, or defective during transport:
1. Contact us within 48 hours of delivery at vip@halloffragrance.com.
2. Include your order number and clear photos/videos showing the damaged bottle and shipping box.
3. Upon verification, we will immediately issue a replacement bottle or a full refund at no additional cost to you.
5. Refund Processing
Once your return is received and inspected at our facility:
We will notify you via email regarding approval or rejection.
Approved refunds will be processed back to your original payment method within 5–7 business days.
Original shipping fees are non-refundable.